Privacy Policy

Last updated: 21 October 2025

Meadow Somerset Limited (“we”, “us”, “our”) operates the website www.meadowsomerset.com (the “Site”). We are committed to protecting your privacy and handling your personal information securely and transparently. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Site, make a purchase, or contact us.

1. Who We Are

Meadow Somerset Limited

Registered in England & Wales – Company No. 16422492

Registered office: Burge Cottage, Pound Lane, Bishops Lydeard, Taunton, Somerset, TA4 3DN, United Kingdom

Email: info@meadowsomerset.com

We are the “data controller” responsible for deciding how your personal information is used and protected.

2. Information We Collect

We collect the following types of personal information depending on how you interact with us:

a. Device Information

• Examples: browser type, IP address, time zone, cookie information, pages viewed, search terms, and interactions with our Site.

• Purpose: to ensure our website functions properly, improve performance, and analyse visitor behaviour.

• Source: collected automatically through cookies and analytics tools (including Google Analytics).

• Disclosure: shared with Google and Cloudflare for analytics, performance, and security.
  
  

b. Order Information

• Examples: name, billing address, delivery address, payment details, email address, and phone number.

• Purpose: to process orders, arrange delivery, manage payments, and communicate with you.

• Source: collected directly from you during checkout.

• Disclosure: shared securely with our payment processor (Dojo) and delivery partners, where relevant.
  
  

c. Customer Support Information

• Examples: name, contact details, and the content of your communication.

• Purpose: to respond to your enquiries or resolve issues.

• Source: collected directly from you.

• Disclosure: not shared with third parties unless required to fulfil your request.

3. Payment Processing

Payments for products or services made through our website are securely processed by Dojo (Paymentsense Limited), a trusted payment processor regulated by the Financial Conduct Authority (FCA) in the UK.

Dojo collects and processes payment information on our behalf, including card details, to complete your transaction securely.

We do not store your full payment card details on our systems.

For more information about how Dojo handles data, you can read their Privacy Policy here: https://dojo.tech/legal/privacy/.

4. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

5. Sharing Personal Information

We only share personal data where necessary for our business operations or to comply with the law. This includes:

• Cloudflare – for domain hosting, website performance, and security.

• Google – for analytics and website functionality (Google Sites, Google Analytics).

• Dojo (Paymentsense Limited) – for secure payment processing.

• Delivery partners – to fulfil orders and deliveries.
  
  

We may also share data if required by law, regulation, or court order.

6. How We Use Your Information

We use your personal data to:

• Provide and manage our online store and fulfil your orders.

• Communicate with you about your orders, bookings, or enquiries.

• Improve our products, services, and website experience.

• Comply with legal and financial recordkeeping obligations.

• Send you updates and marketing (only where you have opted in).

7. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contract: to process orders, payments, and bookings.

• Consent: when you subscribe to our newsletter or accept cookies.

• Legal obligation: to meet tax, accounting, or legal requirements.

• Legitimate interest: to maintain and improve our website and prevent fraud.

8. Retention of Data

We keep personal information only as long as necessary for the purposes set out above, including:

• Order and tax records: up to 7 years (for HMRC compliance).

• Marketing data: until you unsubscribe or withdraw consent.

• Customer support messages: typically 12 months after resolution.
  
  

You can request deletion of your data at any time (see “Your Rights” below).

9. Your Rights

Under UK data protection law, you have the right to:

• Access – request a copy of the data we hold about you.

• Rectification – correct inaccurate or incomplete information.

• Erasure – ask us to delete your data (“right to be forgotten”).

• Restriction – limit how we process your data.

• Portability – request your data in a structured, machine-readable format.

• Objection – object to processing for legitimate interests or marketing.
  
  

To exercise your rights, contact us at info@meadowsomerset.com.

If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint.

10. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse website traffic.

• Necessary cookies: enable site functionality (e.g., cart, checkout, login).

• Analytics cookies: help us understand visitor behaviour via Google Analytics.

• Advertising cookies: may be used if we run promotions through Google Ads or social media.
  
  

You can manage or delete cookies in your browser settings.

For more information, visit www.allaboutcookies.org.

11. Security

We use secure connections (HTTPS), access controls, and data encryption where appropriate.

Our website and store are hosted through Google Sites (Google LLC) and protected via Cloudflare, both of which comply with GDPR and maintain strong security standards.

Payments are encrypted and processed securely through Dojo’s payment platform.

12. International Transfers

Some of our service providers (e.g. Google) may transfer personal data outside the UK/EEA.

These transfers are protected by approved safeguards such as Standard Contractual Clauses or adequacy decisions under the UK GDPR.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

Updates will be posted on this page with a new “last updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Meadow Somerset Limited

Email: info@meadowsomerset.com

Postal Address: Meadow Cafe, Podshavers Barn, Pound Lane, Bishops Lydeard, Taunton, Somerset, TA4 3DW, United Kingdom